Pet insurance can be a great option to help your pet get the care it needs if they are sick or hurt. It's important that you know how to cancel coverage if you choose to.
Cancel Your Coverage
Visit the website of the company and fill out a cancellation form. Include a brief explanation as to why you want to cancel your policy. After you provide this information, your insurance policy will be cancelled immediately.
Cancellation of coverage before the waiting period ends
Many pet insurers have waiting times that start after the date of policy effectiveness. These periods are intended to help prevent claims from being filed by owners who enroll their pets before they're diagnosed with a health condition that will be covered under the policy.
The shortest waiting periods are two or three days for accident and illness coverage (available from insurers such as Embrace, Figo, Lemonade, Toto and Pets Best), while cruciate ligament issues have a six-month waiting period in most states.
In addition, certain insurance providers impose waiting periods for specific ailments like hereditary or congenital disorders. You can waive these waiting times if your vet determines that the dog or cat is not at risk of a pre-existing illness.
No Age Limits
Pets Best doesn't have any age limitations on its policies. So you can enroll your puppy or kitten as soon as they turn 7 weeks. The company offers a free 30-day look period, so you can test out the plan before making your decision.
Customer Service
A lack of customer support is one of our biggest complaints about pet insurance. Pets Best has a live chat service that allows the company to respond to customer concerns on a more personal level. This is a good move because it can help reduce the number of site-abandonment complaints customers have and increase online sales conversions.
A number of features are available to help pet owners make the most out of their insurance. Among these are veterinary direct pay and a member center portal that makes it easy to track claims, deductibles and reimbursements.
Vet Direct Pay
Pets Best's veterinary direct pay is unlike most other pet-insurance companies. You can directly reimburse your veterinarian when they treat your pet. This feature allows you to reduce costs because it eliminates the need for you to pay the vet bill upfront and then wait for reimbursement.
The Reimbursement You Are Due
The amount of reimbursement for your veterinary bills will depend on the annual benefit limit you choose, as well as a deductible. You can check the status of your claims through the portal for members and receive a payment or direct deposit as quickly as two days following approval.